Patient Satisfaction Surveys and Star Ratings
You may receive a survey from us by phone, email or mail through our survey provider, NRC Health.
Not all patients receive a survey. If you receive one, we encourage you to participate. This is your opportunity to tell us what we did well and how we can do better. Your voice guides us.
Thank you for sharing your experience.
我们会问什么问题?
Sanford Health uses different types of surveys depending on whether the patient was seen in the hospital, a clinic or another outpatient setting. The surveys ask a variety of questions about key aspects of providing a quality patient experience, such as doctor communication and how well we listened to your concerns.
What do we do with the survey responses?
2022世界杯巴西阵容桑福德健康定期监测调查反馈。我们使用这些数据向我们的团队报告，并承认他们所做的伟大工作，同时发现改进的机会。我们从这些调查中得到的反馈推动了桑福德健康中心的许多改善项2022世界杯巴西阵容目。我们还使用这些数据创建医生的星级评级，出现在我们网站的“寻找医生”部分。
How is the doctor's patient satisfaction star rating created?
当你搜索我们的“寻找医生”页面时，你可能会注意到明星评级。这些星级评价是基于患者通过之前的调查反馈给医生的反馈。星级是根据对我们诊所调查中发现的五个问题的回答创建的。
Do you post all comments?
We are committed to posting positive and negative feedback. However, we do not post comments that are libelous, profane or risk the privacy of our patients. Of all doctor comments received in the last year, 99.5% have been posted unedited.
为什么我们看不到每个医生的病人评分和评论呢?
This may be because:
- The doctor does not have at least 30 received surveys, which is the amount we consider to be significant to provide a true display of patient satisfaction.
- The doctor may not work in a clinic, which means their patients would not receive the survey we use to calculate this rating.
How is patient information protected?
Privacy matters to us. Any parts of reviews that contain private health information or identifying information will not be displayed.