Understand Billing & Payments
Get quick, clear answers to your questions about billing, payments, insurance and more. If you don't see your billing questions answered below, please call(877) 629-2999. You may contact us from 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday. Business office hours vary by location.
Find answers to frequently asked questions below.
Registration & Admissions
为什么我每次来都要核实我的地址?
Though address and telephone numbers remain a constant for many of us, verifying this information helps make sure your bills are sent to the correct place so you can review them, contact us with any questions or concerns and pay any balance due.
Why do I have to show my insurance card if I already have in the past?
保险范围比地址变化更频繁。您的信用卡提供电话号码、理赔地址及团体编号，以便我们及时处理您的保险理赔。作为行业标准，保险信息只有在服务时才被认为是准确的，这就是为什么我们每次看到您都要求提供保险信息的原因。
什么是预注册?
预注册是指在服务或程序预定发生日期之前进行注册。提前注册可以节省时间，使您访问桑福德更加容易。根据服务地点和服务类型或程序的不同，可能不提供预先登记。
What is the pre-registration process?
You will be asked a series of questions, including questions about insurance to help us process bills quickly and accurately. This information will be kept confidential. Pre-payment may also be needed.
What should I expect during registration/admission?
On the day of your admission, be sure to bring your insurance card or a copy of the front and back of the card with you that day. You will be asked to provide the following information: physician name; your name; sex; maiden name or other married names admitted under previously; current address; phone number; employer; name of relative or other contact; and insurance information. You will be informed of any account balances and asked for any copayments due.
What is authorization/pre-authorization?
通常需要授权、预授权或保险转诊来确认您的保险计划涵盖了某个程序或服务。我们建议您在安排手术之前联系您的保险公司，以便您熟悉您的福利和您的医疗保险范围。
Insurance coverage changes more frequently than addresses. Your card provides telephone numbers, the claims address and group numbers essential for us to process your insurance claim in a timely manner. As an industry standard, insurance information is considered accurate only at the time of service, which is why we ask for it each time you are seen.
" } },{ "@type": "Question", "name": "What is pre-registration?", "acceptedAnswer": { "@type": "Answer", "text": "Pre-registration is registering before the date a service or procedure is scheduled to happen. Pre-registration saves time and can make your visit to Sanford easier. Pre-registration may not be available depending on location and type of service or procedure.
" } },{ "@type": "Question", "name": "What is the pre-registration process?", "acceptedAnswer": { "@type": "Answer", "text": "You will be asked a series of questions, including questions about insurance to help us process bills quickly and accurately. This information will be kept confidential. Pre-payment may also be needed.
" } },{ "@type": "Question", "name": "What should I expect during registration/admission?", "acceptedAnswer": { "@type": "Answer", "text": "On the day of your admission, be sure to bring your insurance card or a copy of the front and back of the card with you that day. You will be asked to provide the following information: physician name; your name; sex; maiden name or other married names admitted under previously; current address; phone number; employer; name of relative or other contact; and insurance information. You will be informed of any account balances and asked for any copayments due.
" } },{ "@type": "Question", "name": "What is authorization/pre-authorization?", "acceptedAnswer": { "@type": "Answer", "text": "Authorization, pre-authorization or an insurance referral is often needed to confirm that a procedure or service is covered by your insurance plan. We recommend you contact your insurance carrier before scheduling a procedure so you are familiar with your benefits and the extent of your medical coverage.
" } },">Billing
When should I expect to receive a bill?
If there's a balance left after your insurance company has paid for covered services, you may get a bill. Insurance claims are billed by Sanford Health on a daily basis and are typically processed by insurance carriers within 30-60 days. If your insurance carrier requires additional information or denies the initial claim, an appeal process may delay your billing.
Why am I getting a bill now, when services were provided so long ago?
Sanford Health will process and send a patient billing statement after payment is received from the insurance carrier and it is confirmed that the balance is owed by the patient. The length of this process depends on how long it takes to receive a response from your insurance carrier. Upon certain denials from your insurance carrier, Sanford may also file an appeal with your insurance to attempt to secure payment for the services provided.
How do I read my bill?
See a patient billing statement, explained.
What if I don't understand my bill?
桑福德有客户代表可以帮助您了解您的账单。Please call(877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
Why did I receive more than one bill?
作为一个大型的医疗系统，Sanford供应商可能在不同的地区有办公室，这可能需要单独的账单。For more information, please call(877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
我想我的账单已经付过了。我能做些什么呢?
My Sanford Chart users can log in to view a real-time status of your balance by visiting the 'Billing' tab. You can also call Patient Financial Services at(877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
如果我的账单有错误该怎么办?
Patient Account representatives are available to review your account to help resolve any mistakes on your bill. Please call(877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
How can I pay my bill?
Sanford offers several easy and safe options to pay your bill. If you are unable to pay your entire balance at one time, you may request to set up a payment plan. For more information, please call(877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
Which payment methods do you accept?
桑福德接受现金(当面)、个人支票(网上或电话支付的“电子支票”)和大多数主要的借记卡/信用卡，包括万事达(MasterCard)、维萨(Visa)、美国运通(American Express)和Discover。
如果您不能支付您的账单或全额支付您的账单，您可以要求建立一个支付计划或财政援助。Please contact Patient Financial Services at(877) 629-2999为更多的信息。我们的办公时间是周一到周四早上7点到下午6点，周五早上7点到下午5点。
为什么我总是收到账单?
为每个服务日期创建一个新帐户，账单可能针对不同的服务日期。或者，您的付款可能没有邮寄到您的帐户之前，下一个报表生成和邮寄。To determine if there is a balance, please view your billing information at mysanfordchart.org or contact Patient Financial Services at(877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
My insurance should have paid my bill. What should I do?
请确认您的保险公司已收到并处理索赔。如果索赔已收到，但尚未处理，请仔细审查您的保险政策或联系您的保险公司，以确定服务和程序是否包括在内。您的保险公司将有最准确和最新的信息，您的政策和索赔。If your insurance company has questions, please direct them to contact Sanford Patient Financial Services at(877) 629-2999. You may also contact Sanford at(877) 629-2999核实最新的保险资料是否存档。我们的办公时间是周一到周四早上7点到下午6点，周五早上7点到下午5点。
为什么我收到了一个我没看过的医生的账单?
医院经常向专业医生咨询，作为照顾病人的一部分。通常，这些专家会收到实验室测试或x光片等物品，以供他们进行专家审查。
I have 100% coverage of preventive services. Why am I getting a bill for my preventive exam?
有时在提供预防性服务的同时，还会发现潜在的健康问题。当这种情况发生时，这项服务就变成了医疗服务，而不是预防服务。然后，保险公司利用你的医疗福利来处理索赔。
What if my hospitalization is the result of an accident?
If you had a non-work-related accident, we will ask you for information about other insurance, like car insurance. If your accident or illness is work-related, we will bill your employer's workers' compensation program. It is important that you fill out the necessary paperwork or you could be responsible for the balance.
什么是医院诊所?这是否会影响我必须支付的金额?
Sanford Health has designated certain clinics as hospital-based-clinics. A hospital-based-clinic is a facility similar to a physician's office. The clinic provides diagnostic, preventive, curative, and rehabilitation services. The services are provided by an employed physician; however, the clinic is owned and operated by the hospital. Some insurance companies view this type of service as an outpatient clinic visit. You may incur a facility charge that may be assigned as a patient's co-payment responsibility. This kind of charge may not typically be incurred if the clinic were not considered hospital-based.
Why does health care cost so much?
答案很复杂。与任何业务一样，医院必须试图通过收费来支付他们的费用。但在医院，提供服务的成本包括许多必要的和昂贵的项目，当我们大多数人想到我们的护理时，并不容易想到。我们想当然地认为，医院每周7天、每天24小时都在那里。同样，我们已经开始期待医院将拥有我们可能需要的所有最新技术。我们希望照顾我们的人都是训练有素、技术高超的专业人士。最后，虽然我们很少想到，但从保险公司收取的费用、保险不足、无保险和贫困人口增加的消费需求的卫生保健服务的费用。
We at Sanford Health regularly review our costs and pricing structure because we believe we must be leaders in getting health care costs under control, not only to support our customers' needs but also to improve upon the existing system of health care financing and delivery of care.
Why can't I inquire about a statement if I am not the patient or guarantor
由于HIPAA隐私法案，我们只允许与患者或担保人讨论账户信息。如果病人建立了密码，任何知道密码的人都可以访问该信息。
Sanford Health will process and send a patient billing statement after payment is received from the insurance carrier and it is confirmed that the balance is owed by the patient. The length of this process depends on how long it takes to receive a response from your insurance carrier. Upon certain denials from your insurance carrier, Sanford may also file an appeal with your insurance to attempt to secure payment for the services provided.
" } },{ "@type": "Question", "name": "How do I read my bill?", "acceptedAnswer": { "@type": "Answer", "text": "See a patient billing statement, explained.
View a Billing Statement Example
" } },{ "@type": "Question", "name": "What if I don't understand my bill?", "acceptedAnswer": { "@type": "Answer", "text": "Sanford has account representatives available to help you understand your billing statement. Please call (877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "Why did I receive more than one bill?", "acceptedAnswer": { "@type": "Answer", "text": "As a large health system, Sanford providers may have offices located in different regions, which may require separate billing statements. For more information, please call (877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "I think my bill was already paid. What can I do about that? ", "acceptedAnswer": { "@type": "Answer", "text": "My Sanford Chart users can log in to view a real-time status of your balance by visiting the 'Billing' tab. You can also call Patient Financial Services at (877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "What if there is a mistake on my bill? ", "acceptedAnswer": { "@type": "Answer", "text": "Patient Account representatives are available to review your account to help resolve any mistakes on your bill. Please call (877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "How can I pay my bill? ", "acceptedAnswer": { "@type": "Answer", "text": "Sanford offers several easy and safe options to pay your bill. If you are unable to pay your entire balance at one time, you may request to set up a payment plan. For more information, please call (877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "Which payment methods do you accept? ", "acceptedAnswer": { "@type": "Answer", "text": "Sanford accepts cash (in person), personal checks (or 'e-checks' if made online or by phone) and most major debit/credit cards, including MasterCard, Visa, American Express and Discover.
If you cannot pay your bill or pay your bill in full, you may request to set up a payment plan or financial assistance. Please contact Patient Financial Services at (877) 629-2999 for more information. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "Why do I keep receiving bills? ", "acceptedAnswer": { "@type": "Answer", "text": "A new account is created for each date of service and the bill may be for a different date of service. Or, your payment may not have posted to your account before the next statement was generated and mailed. To determine if there is a balance, please view your billing information at mysanfordchart.org or contact Patient Financial Services at (877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "My insurance should have paid my bill. What should I do? ", "acceptedAnswer": { "@type": "Answer", "text": "Please verify that your insurance carrier has received and processed the claim. If the claim was received but has not been processed, then carefully review your insurance policy or contact your insurance carrier to determine if the services and procedures are covered. Your insurance carrier will have the most accurate and up-to-date information about your policy and your claim. If your insurance company has questions, please direct them to contact Sanford Patient Financial Services at (877) 629-2999. You may also contact Sanford at (877) 629-2999 to verify that the most up-to-date insurance information is on file. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "Why did I receive a bill from a doctor I did not see? ", "acceptedAnswer": { "@type": "Answer", "text": "Hospitals often consult with specialized doctors as part of caring for patients. Often these specialists are sent items such as lab tests or x-rays for their expert review.
" } },{ "@type": "Question", "name": "I have 100% coverage of preventive services. Why am I getting a bill for my preventive exam?", "acceptedAnswer": { "@type": "Answer", "text": "Sometimes while providing preventive services, an underlying health issue is discovered. When that happens, the service becomes medical, as opposed to preventive, in nature. The claim is then processed by your insurance company using your medical benefits.
" } },{ "@type": "Question", "name": "What if my hospitalization is the result of an accident? ", "acceptedAnswer": { "@type": "Answer", "text": "If you had a non-work-related accident, we will ask you for information about other insurance, like car insurance. If your accident or illness is work-related, we will bill your employer's workers' compensation program. It is important that you fill out the necessary paperwork or you could be responsible for the balance.
" } },{ "@type": "Question", "name": "What is a hospital-based clinic and does that affect the amount I must pay? ", "acceptedAnswer": { "@type": "Answer", "text": "Sanford Health has designated certain clinics as hospital-based-clinics. A hospital-based-clinic is a facility similar to a physician's office. The clinic provides diagnostic, preventive, curative, and rehabilitation services. The services are provided by an employed physician; however, the clinic is owned and operated by the hospital. Some insurance companies view this type of service as an outpatient clinic visit. You may incur a facility charge that may be assigned as a patient's co-payment responsibility. This kind of charge may not typically be incurred if the clinic were not considered hospital-based.
" } },{ "@type": "Question", "name": "Why does health care cost so much?", "acceptedAnswer": { "@type": "Answer", "text": "The answer is complex. As with any business, hospitals must attempt to cover their expenses by charging for their services. But with hospitals the cost of providing services includes many necessary and costly items that do not readily come to mind when most of us think about our care. We take it for granted that the hospital is there 24 hours a day, 7 days a week. Likewise, we have come to expect that hospitals will have all of the latest technology that could possibly be needed for our care. And we expect that the people caring for us are highly trained, highly skilled professionals. Finally, although we seldom think about it, the cost to collect from insurance companies, the underinsured, uninsured and indigent population increased demand of consumption of health care services contribute to the cost.
We at Sanford Health regularly review our costs and pricing structure because we believe we must be leaders in getting health care costs under control, not only to support our customers' needs but also to improve upon the existing system of health care financing and delivery of care.
" } },{ "@type": "Question", "name": "Why can't I inquire about a statement if I am not the patient or guarantor", "acceptedAnswer": { "@type": "Answer", "text": "Due to the HIPAA Privacy Act, we are only allowed to discuss account information with the patient or guarantor. If a patient has established a password, anyone knowledgeable of the password can have access to that information." } },">Insurance & Claims
How does health insurance billing work?
出于对病人的礼貌，当你在桑福德健康中心接受服务时，我们会直接给你的保险公司开账单。2022世界杯巴西阵容为确保理赔已正确提交，我们需要您保险卡的复印件。HIPAA规定要求我们提供保险公司关于投保人的完整信息。这包括姓名、地址、电话号码、出生日期和社会安全号码。不完整的信息可能意味着你的保险公司拒绝你的申请。当您的保险公司延迟、拒绝或支付部分款项时，您应负责支付余款。
任何额外的患者财务责任都应在您的患者账单账单上的到期日到期。You may receive more than one statement for services rendered at Sanford Health.
If you receive a patient billing statement and do not understand the content, or if you believe that the information may be incorrect, please contact Patient Financial Services at(877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
out-of-network是什么意思?
Out-of-network refers to a patient seeking care outside the network of doctors, hospitals or other health care providers that the insurance company has contracted with to provide care. It usually applies to health maintenance organizations (HMOs) and preferred provider organizations (PPOs).
我的保险公司支付服务费用了吗?
由您的保险公司支付的任何款项将反映在您的病人账单声明。此外，您的保险公司将直接向您发送一份福利解释(EOB)，详细说明您的医疗索赔是如何根据您的健康保险计划的福利结构处理和支付的。此EOB还将表明患者因支付所列服务而应支付的金额。
为什么我的保险公司不为我的服务付费?
If your claim is denied, you should contact your insurance carrier directly for an explanation about how your claim was processed.
My insurance coverage has changed. What should I do?
为确保您的索赔得到及时的支付，请向桑福德提供您最新的保险卡。一定要带着你的保险卡去赴约，并确保你的医疗服务提供者有你当前的保险信息。If your insurance information has changed, you may provide that updated information to a representative by calling Patient Financial Services at(877) 629-2999. You may also send a copy of the updated insurance card to Sanford Health, P.O. Box 5074, Sioux Falls, SD 57117 or fax to our secure fax number at (605) 328-8311.
I am retired and have Medicare. Why do you ask about my and my spouse's employment status?
Medicare is a 'last payer insurance.' Federal law mandates that all Medicare providers complete the Medicare Secondary Payer (MSP) Questionnaire to verify at each visit that you or your spouse does not have an Employer Group Health Plan that would be primary over Medicare. When audited, we have to show proof that for each time you received services, you were asked specific questions relating to the possibility of other insurance. Additionally, if you are in an accident and someone else is at fault, the other party is responsible for your medical expenses according to federal law.
Any additional patient financial responsibility is due by the due date on your patient billing statement. You may receive more than one statement for services rendered at Sanford Health.
If you receive a patient billing statement and do not understand the content, or if you believe that the information may be incorrect, please contact Patient Financial Services at (877) 629-2999. Our office hours are 7 a.m.-6 p.m. Monday-Thursday and 7 a.m.-5 p.m. on Friday.
" } },{ "@type": "Question", "name": "What does it mean to be out-of-network? ", "acceptedAnswer": { "@type": "Answer", "text": "Out-of-network refers to a patient seeking care outside the network of doctors, hospitals or other health care providers that the insurance company has contracted with to provide care. It usually applies to health maintenance organizations (HMOs) and preferred provider organizations (PPOs).
" } },{ "@type": "Question", "name": "Did my insurance carrier pay for services? ", "acceptedAnswer": { "@type": "Answer", "text": "Any payment made by your insurance carrier will be reflected on your patient billing statement. In addition, your insurance carrier will send, directly to you, an explanation of benefits (EOB) that details how your medical claim was processed and paid according to the benefit structure of your health insurance plan. This EOB will also indicate the patient due amount resulting from the payment of the listed services.
" } },{ "@type": "Question", "name": "Why didn't my insurance carrier pay for services? ", "acceptedAnswer": { "@type": "Answer", "text": "If your claim is denied, you should contact your insurance carrier directly for an explanation about how your claim was processed.
" } },{ "@type": "Question", "name": "My insurance coverage has changed. What should I do? ", "acceptedAnswer": { "@type": "Answer", "text": "To ensure prompt payment of your claim, please provide Sanford with your most up-to-date insurance card. Always take your insurance card with you to your appointments and make sure your health care providers have your current insurance information. If your insurance information has changed, you may provide that updated information to a representative by calling Patient Financial Services at (877) 629-2999. You may also send a copy of the updated insurance card to Sanford Health, P.O. Box 5074, Sioux Falls, SD 57117 or fax to our secure fax number at (605) 328-8311.
" } },{ "@type": "Question", "name": "I am retired and have Medicare. Why do you ask about my and my spouse's employment status? ", "acceptedAnswer": { "@type": "Answer", "text": "Medicare is a 'last payer insurance.' Federal law mandates that all Medicare providers complete the Medicare Secondary Payer (MSP) Questionnaire to verify at each visit that you or your spouse does not have an Employer Group Health Plan that would be primary over Medicare. When audited, we have to show proof that for each time you received services, you were asked specific questions relating to the possibility of other insurance. Additionally, if you are in an accident and someone else is at fault, the other party is responsible for your medical expenses according to federal law.
" } },">